Offering Australian householders and business, services and products to make your environment more energy efficient and sustainable

Shop Information

eco-Shop FAQs

Published in Shop Information


We have a variety of products in our shop and some of these have different shipping methods such as Australia Post or Courier and some products have shipping included in them as they are sent directly from our suppliers.

If you combine products that have different shipping methods, you will get an incorrect shipping method (this is due to software limitations). Each product lists how it is shipped. If you do wish to purchase products that are shipped using different methods please order these seperately.

It may take longer to receive your products if we need to get back to you regarding additional costs for postage. An example is if you order some draught seals which is shipped by Australia Post and some insulation which is delivered by courier. This will only show the cost of delivery of the insulation - not the Australia Post items. We would need to contact you to arrange additional payment for your draught seal and these products will not be sent to you until payment has been received.

Ecomad Australia Postcode shipping ranges

Published in Shop Information

Australian postcode shipping ranges

EcoShop Terms of Service and Privacy

Published in Shop Information


We value you, your business and the commitment you are making to the future of this planet. Ecomad™ takes privacy seriously and as such has taken every precaution to ensure that all personal information collected remains confidential. The information that you provide to ecomad™ in the ordering process is subject to ecomad's Privacy Policy as displayed on this Site. By ordering a product you acknowledge that you have read and accepted the terms and conditions of ecomad's Privacy Policy.

We value you, your business and the commitment you are making to the future of this planet. All information supplied to us will be handled with utmost respect for your rights to privacy. Any personal details supplied to us will not be passed on to any other party and will only be used for the purpose for which it is supplied.

Ecomad™ is committed to protecting your privacy, and providing our customers with a secure, private, and enjoyable online shopping experience. Ecomad™ will not rent, sell or share your information with any third party.

Use of Information

Information that you supply to us either by telephone, email or the internet will be used to process your order or to contact you regarding a specific transaction.

We will contact you by email to confirm your order. We may contact you by email for any other matters required to properly process your order. Unless you subscribe we will not notify you by email about new products, special offers and information that might be of interest to you. If you do wish to receive these notifications, you can join our subscribers list.

General information that we gather from our website may be used to improve our services and your personal experience. This data is generally used in the aggregate to give us information about the users who visit our site and use our services. This data is anonymous and does not contain any personally identifiable information.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will ecomad™ be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, even if ecomad™ has been advised of the possibility of such damages.


You agree to indemnify and hold ecomad™, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the website, including also your use of the website to provide a link to another site or to upload content or other information to the website. Ecomad™ takes no responsibility for incorrect information about products as this has been supplied by the manufacturer or distributor.

Ecomad™ takes no reponsibility for comments, remarks or information added by registered users of the forum. The forum is in place for honest and open communication about anything sustainable. Political statements, derogatory statements, and any forum posts we deem inappropriate will be removed and the poster advised.

Intellectual Property & Copyright

Ecomad™ reserves all rights to all intellectual property owned. None of the intellectual property including text, designs, logos shall be used by any other individual, corporation or group. All information, text, material, designs and graphics on this site is protected by Australian and International copyright and trademarks. The ecomad™ website incorporates the intellectual property of third parties under licence.

Product Guarantee

Should you be unhappy with any product that you have purchased from ecomad™ we would very much appreciate your feedback. Of course, we will refund your payment (excluding delivery charges) when we receive the unopened item along with a copy of your sales invoice within 30 days of its purchase. "Made-to-order" goods cannot be accepted for credit return. Bulky items such as garden beds or insulation cannot be accepted for credit return - please ensure you purchase the correct goods.

Faulty Goods

Should any product you purchase from ecomad™ fail within the warranty period, please contact us to arrange for a replacement. The product will be replaced when the faulty product is received at PO Box 653 Templestowe 3106 Victoria along with a copy of your sales invoice.

Shipping and Returns

For information regarding shipping and returns please click here.


The prices quoted on our website are in Australian dollars and do not include freight. We only accept payment in Australian dollars.


Australian Goods and Services Tax (GST) has been added to all product prices quoted on our website. Our services (unless noted) do not include GST.

Credit Card Security

We use Paypal as our credit card payment system. Credit card details and other personal information are not stored by us. Note that paying via paypal with your credit card does not require you to join Paypal. For information regarding Paypal security please visit paypals website.

General Terms and Conditions

The title of any items sold by ecomad™ does not pass to you until full payment has been made and all funds have been cleared.

Customer Service

We may communicate with you on a regular basis to provide requested services and in regards to issues relating to your account we reply via email or phone, in accordance with your wishes.

Legal Disclaimer

Though we make every effort to preserve customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.


A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use session ID cookies. For the session ID cookie, once you close the browser, the cookie simply terminates.


This Web site contains some links to other sites. Please be aware that ecomad™ is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this Terms of Service and Privacy statement so our customers are always aware of what information we collect and how we use it.

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